A service design approach to AI adoption and compliance
AI Ready by Design →Situation
Legal, HR, IT, finance and end-user services each held part of how AI tools could be adopted. Five overlapping processes needed to become one shared service.
Work
Took a service design approach: brought stakeholders from every unit together, mapped the journey of each group inside the university and combined their needs into a single service.
Outcome
Service blueprints, journey maps and maintenance roadmaps, now used by cross-functional teams.
